Terms of Service · RedLips

These terms are the End User License Agreement (EULA) between you and Erroa Technology Pvt Ltd for the RedLips apps on Android (package com.erroatech.redlips) and iOS ("RedLips: Talk", bundle com.erroatech.redlips.ios). You must tick the agreement box at sign-up before you can use the app. By creating an account you accept these terms, the Privacy Policy, the Refund Policy and the Community Guidelines. If you do not accept them, do not use the app.

You must be 18 or older. Accounts of anyone under 18 are removed without notice.

1. The service

RedLips lets users place audio and video calls and chat with listeners. Listeners only receive calls; they cannot call users. RedLips is a conversation service. It is not emergency, medical, legal or mental-health treatment. If you are in crisis, contact local emergency services.

RedLips is not a dating, companionship or escort service. Users pay only for call and chat time with a verified listener inside the app. Romantic or sexual conversation, flirting for money, requests to meet in person, and sharing phone numbers, social media handles or addresses are prohibited. Phone numbers and email addresses are hidden automatically in chat. Breaking this rule leads to an immediate permanent ban for both the user and the listener, and the listener's unpaid earnings are withheld.

2. Accounts

One mobile number, one account. You log in with an OTP sent to your number.
Keep your OTP private. You are responsible for activity on your account.
Listeners must pass face verification and an intro-video review before going online. Profile name and mobile number are locked after registration; changes are requested through the in-app RedLips Helpline.

3. Prices for users

Item	Price
Audio call	₹9 per minute after a one-time 2-minute free first audio call
Video call	₹29 per minute, charged per started minute. No free video.
Chat	₹0.25 per message you send
Gifts	As listed in the app (₹40 to ₹1,000)

Calls, chats and gifts are paid from your wallet. You cannot spend more than your wallet balance. Minimum recharge is ₹70 and maximum ₹50,000 per payment. Prices may change; the current price is always shown in the app before you pay.

4. Listener earnings and payouts

Paid audio minutes are paid at the rate shown in the listener app. Free user minutes are not paid.
Video minutes, chat replies and accepted gifts are credited at the rates shown in the listener app.
Listeners must add their own bank account in Profile → Bank Details to receive payouts. The account must be in the listener's real name.
Withdrawals: minimum ₹200, maximum ₹5,000 per day, one payout per 24 hours. 2% TDS and a ₹10 platform fee are deducted. Payouts are reviewed and transferred by our team; a rejected request is returned to the wallet.
We may withhold earnings obtained through fraud, fake calls or rule violations.

5. Conduct: zero tolerance for objectionable content and abusive users

You must follow the Community Guidelines. There is no tolerance for objectionable content or abusive users. This includes sexual content of any kind (and, with zero tolerance, anything involving minors), nudity or sexual acts on video, harassment, bullying, threats, hate speech, scams, and sharing or asking for phone numbers or other contact details. Calls may be recorded and reviewed for safety. Offending content is removed and the account that posted it is suspended or permanently banned, without refund of wallet balance.

6. Filtering, reporting, blocking and removing content

Filtering: chat messages, comments and profile text are filtered automatically. Abusive and sexual words are masked and phone numbers and email addresses are hidden.
Reporting: report a listener or user from their profile, from a chat, or from the flag button during a call. Long-press any chat message to report that message.
Blocking: users can block a listener and listeners can block a user. A blocked person cannot call or message you, and a listener you block disappears from your list immediately.
Removing content: long-press your own message to delete it for both sides, or long-press any message to remove it from your chat immediately. Reported messages are hidden from you straight away.
Action within 24 hours: our moderation team reviews every report within 24 hours. We remove the objectionable content and ban (eject) the user who provided it.
Contact: report inappropriate activity in the app (Account → RedLips Helpline, or Account → Report abuse) or by email at support@redlips.live.

7. Payments and refunds

On Android, payments are processed by Razorpay. On iOS, wallet recharges are made with Apple In-App Purchase and are also subject to Apple's terms. Successful recharges are final and not refundable, as explained in the Refund Policy.

8. Availability and liability

The service is provided "as is". Calls depend on internet quality and may drop. We are not responsible for advice given by listeners or the conduct of other users. To the extent the law allows, our liability is limited to your unused wallet balance.

9. Deleting your account

You can delete your account at any time in the app. See Account Deletion.

10. Changes and governing law

We may update these terms; the date above will change. These terms are governed by the laws of India and the courts of Patna, Bihar have jurisdiction.

11. Contact

Erroa Technology Pvt Ltd — support@redlips.live