1. Recharges are final
Once a wallet recharge is successful, it cannot be cancelled or refunded. This includes accidental recharges, unused balance, change of mind, and calls that end because of your own network. Wallet balance has no cash value and cannot be transferred to another account.
2. Why
Wallet credit is a digital service that can be used immediately for calls, chat and gifts, and payment processing fees cannot be reversed on small amounts.
3. Money deducted but wallet not credited
If money was deducted from your bank or UPI but your wallet was not credited within 30 minutes, write to support@redlips.live with your registered mobile number and the Razorpay payment ID. We verify it with Razorpay and either credit your wallet or, if the payment was not captured, Razorpay automatically returns it to your source account within 5–7 working days.
4. Billing errors
If you were charged twice for the same recharge, or a call was billed when it never connected, contact us within 7 days. Confirmed billing errors are corrected by crediting your wallet.
5. Banned accounts
Accounts banned for breaking the Community Guidelines or for fraud do not get a refund of wallet balance. Unfair chargebacks may lead to suspension and recovery of costs.
6. Listener payouts
Listener withdrawals are not instant. Our team reviews each request and transfers to the bank account added in the app. If a request is rejected, the full amount is returned to the listener wallet.